Realistic Times Validation Program September 12 2011
eMTA has launched the new Realistic Times Validation Program designed to ensure that a seamless adoption of eMTA Realistic Times are achieved by all stake holders.
The eRTV program has been developed on the principle that change must be based on objectives and KPI’s expected by Insurance Companies and panel beaters and these must be validated. The eRTV program works in partnership with both parties over an agreed to period and it’s objectives are to eliminate mistakes, misunderstandings and concerns and promote confidence. By gaining first-hand knowledge of the many benefits which are derived from using the eMTA Realistic Time Guide, a seamless productive adoption is achieved. Read More
The eRTV program will be adopted by 4 insurance companies and their selected panel beaters over the next 2 months…says John Kerry. The program duration is flexible and is selected by each insurance company to suit their objectives. The average is between 2-4 weeks.
The program has been designed from the feedback we have received from both Insurance Companies and panel beaters. We understand that when adopting changes which can impact the operations and profitability of a business, we must identify all potential impact and test the methodology to ensure that when it goes live, only benefits are derived.
The eRTV program comprises of a 5 programs which are performed in partnership between Insurance Company, Selected panel beaters and eMTA. The standard programs are summarised below and are customised as required.
|
PROGRAM |
DURATION / REQUENCY |
|
Setting the objectives, KPIs and Impact points |
One to two initial meetings with eMTA staff |
|
Training all staff on how best to use eMTA methodology when quoting and assessing as an integrated process with quote and assessing/claims systems |
Standard training session is 2 hours. These are extended and/or additional training is provided as required |
|
Working with staff in a hands on environment whilst issuing quotes and assessing to validate best practices and review any issues in live processing |
Variable and flexible as required. Minimum is 2 – 3 hours per week with each panel beater and insurance company by eMTA staff |
|
Weekly progress review meeting to collect statistics, discuss any issues and recommendations and review next week programs |
Weekly, 1-2 hours |
|
Final Review Meeting held at end of the designated eRTV program to analyse results compared to objectives and KPI’s, discuss where improvements can be obtained and set live implementation program |
End of the eRTV program |
On average we see a total time investment per selected panel beater of 14 hours and Insurance Companies of around 36 to 40 hours over a 4 week duration.
There is no charge by eMTA for working with all stake holders. We do however look for a commitment to moving forward with the eMTA RTG methodology when we achieve the agreed to objectives and KPIs..said John.
For any questions or additional information, please contact John Kerry
on 02 9455 1070.